Shipping Information

Processing Time:

Orders are typically processed within 3-5 business days after purchase.

Shipping Rates:

Shipping cost are calculated at checkout based on your order and delivery location.

Tracking:

Once your order ships, you will receive a tracking number by email.

Shipping Delays:

Please allow extra time during holidays, high-volume periods, launch periods, or unexpected carrier delays.

Incorrect Address:

Please make sure your shipping address is correct before placing your order. swimQ is not responsible for orders shipped to an incorrect address entered at checkout.

Questions:

If you have questions about your order, please contact us at info@shopswimq.com

Return Policy

At swimQ, we want every customer to feel confident in their purchase. Because our products are swimwear and intimate apparel, we are unable to accept returns or exchanges once an order has been shipped, unless the item arrives damaged, defective, or incorrect.

Please review the sizing guide, product descriptions, and fit notes before placing your order. swimQ is not responsible for sizing issues, fit preferences, or change-of-mind purchases.

If there is an issue with your order, please contact us within 7 days of delivery at info@shopswimq.com and include:

Subject: Return
Your order number
A brief description of the issue
Clear photos of the item, packaging, and hygiene liners intact

Once reviewed, swimQ may offer a replacement, store credit, or refund depending on the situation.

To be eligible for review, the item must be unworn, unwashed, unused, and returned with all original packaging, tags, and hygiene liners intact.